Introduction and Overview

Thank you for visiting The Living Room. We value your privacy and are committed to protecting your personal information in compliance with UK law. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide to us through our website. Our Privacy Policy applies to all visitors and users of atthelivingroom.uk. By accessing or using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

At The Living Room, we collect limited personal information, such as your name and email address.Your personal information will never be sold, rented, or disclosed to any third party without your explicit consent.

We understand the importance of privacy and take appropriate measures to protect your personal information. By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please don’t hesitate to contact us admin@atthelivingroom.uk

 

This Policy has been written in accordance with the  Data Protection Act 2018.

Please also refer to the Terms of Service which we are also used to govern your use of this website.

 

Who controls the use of my information?

The Living Room is the Creative Hub for Living Communities CIC. The Living Room is the data controller of all personal data provided to us or that we otherwise obtain for bookings of a Workshop, Class, Club, Event, Party or the purchase of membership and gift vouchers.

If you have any questions about this privacy policy, please message through our contact page.

 

THE INFORMATION THAT WE COLLECT

Personal Information

When individuals show an interest in our workshops, art classes, clubs, events and parties or make bookings, we may gather essential information to facilitate their artistic journey:

• Name: We collect your name, which may include your first name or full name. This enables us to enhance our communication and provide a tailored experience throughout your engagement with our art classes. Whether you contact us via email or other means, sharing your name helps us personalise our interactions.
• Email Address: Your email address plays a vital role in our communication strategy. It is primarily used to respond promptly to your inquiries and maintain seamless communication as you explore the creative activities and purchases through The Living Room website.
• Phone Number: In situations where you choose to contact us via phone or WhatsApp chat, we may request your phone number. This ensures efficient and direct communication, allowing us to address your queries and support your artistic aspirations effectively.

Carers:

• Contact Data: Information that you provide to us, including for the purpose of registering with The Living Room for booking and/or booking as a guest (such as name, email, address, phone, name, email, phone)
• Identity Data: Your login details (username and password)
• Children’s Data: information about your child, including child’s name, child’s age, child’s gender, any other useful information (eg allergies)
• Transaction Data details of bookings and purchases through The Living Room website
• Marketing Data includes your preferences in receiving marketing from us
• Location Data which is data showing where your device is located from time to time. We will only collect Location Data with your consent

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly identify you.  However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will be used in accordance with this Policy. 

 

Payment information:

Our payment process exclusively relies on the secure PayPal platform for all transactions related to our courses. Therefore, we do not collect sensitive payment information such as credit card numbers on our website. Instead, when a user initiates a payment by clicking on a PayPal button on our website, they are seamlessly redirected to the secure PayPal platform. PayPal handles the payment transaction, and we receive information confirming the transaction’s success, such as the payment amount and the user’s name and email address associated with their PayPal account.Your financial information remains protected within the confines of PayPal’s highly secure payment infrastructure, ensuring the utmost privacy and security for all financial transactions. We do not have access to or store credit card details.

 

Usage Data:

Additionally, we collect non-personal information related to your interaction with our website. This includes your IP address, browser type, pages viewed, and the date and time of your visit. This data helps us analyse website traffic patterns and make continuous improvements to enhance the user experience.

This non-personal information encompasses several aspects of your online engagement, including:

• IP Address: An IP (Internet Protocol) address is a unique numerical identifier assigned to your device when you connect to the internet. It helps us understand the general geographic location of our website visitors but does not reveal your precise physical address.
• Browser Type: We collect data on the web browser you use to access our website. This information aids in ensuring compatibility and optimising the website’s performance for various browser platforms.
• Pages Viewed: We keep track of the specific pages you access during your visit to our website. This data allows us to gauge the popularity of different content and identify areas that may need improvement or expansion.
• Date and Time of Visit: We record the date and time when you access our website. This information is valuable for tracking general traffic patterns and identifying peak periods of visitor activity.

This data helps us gain insights into how our website is used and where improvements can be made to enhance the overall user experience. Rest assured that the usage data collected does not contain any personally identifiable information, and we handle it with the utmost respect for your privacy.

By willingly providing us with your personal information, you grant consent for its collection and usage as detailed in this Privacy Policy.

 

Personal data you provide to us:

From time to time you may provide to us personal data. This may be because:

• You access and interact with our website 
• You create an account on our website
• You purchase workshops, art classes, clubs, events, parties, membership or vouchers on our website
• You provide feedback or reviews to us
• You respond to a survey or questionnaire or enter a promotion or competition
• You sign up for our newsletter
• You otherwise contact us including with queries, comments or complaints  

We shall process all such personal data in accordance with this Policy. Certain personal data is mandatory and will be provided to us in order that we can fulfil your request, for example to create an account on our website, and we shall make this clear to you at the point of collection of the personal data. All personal data that you provide to us must be true, complete and accurate.  If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities. When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

 

Personal data we automatically collect about you:

When you use our website, we may automatically collect and store information about your Technical Data and Usage Data for the purposes of research and analysis.

Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please see our Cookies Policy.

 

Children’s Data

When a Parent/Legal Guardian books for a minor, we ask you to provide some details about the child. This information is for the purpose of ensuring that the activity booked is within the specified age range for the minor and for tracking payment. We or they do not communicate directly with the minor through the website. The information is provided with the consent of the Parent/Legal Guardian.

 

How we use your personal information:

The Living Room will only collect, use, share, and otherwise process the information we have about you for the purposes described in this policy where legally permitted. These legal bases include:

• For The Living Room to comply with a legal obligation, a court order, or to exercise and defend legal claims;
• Where you have made the information manifestly public;
• Where you have given consent; and
• Where necessary for the purposes of The Living Room or a third party’s legitimate interests . When we refer to legitimate interests we mean our or a third party’s legitimate business interests in the normal running of our or their business which do not materially impact your rights, freedom or interests.

 

USER RIGHTS

As a user of our website, you have certain rights regarding the personal information you provide to us, such as your name and email address. We respect your privacy and want to ensure that you have control over your personal information. The following rights may apply to you:

1. Right to Access: You have the right to request access to the personal information we have collected from you, which includes your name and email address.
2. Right to Correction: If you believe that the  name or email address we have on record for you is incorrect, you have the right to request its correction or update.
3. Right to Deletion: You have the right to request the deletion of your personal information, specifically your  name and email address, from our records.

To exercise any of these rights or if you have any questions or concerns about the personal information we hold about you, please contact us using the information provided in the “Contact Us” section of this privacy policy. Please note that we may require additional information to verify your identity before fulfilling certain requests. We will make reasonable efforts to ensure that your rights are exercised effectively and without undue delay. Please be aware that this privacy policy and the rights described herein apply only to the personal information collected by our website and do not cover any third-party websites or services linked to or from our website. We encourage you to review the privacy policies of those third parties before providing any personal information.

 

Revoke Consent

Where you have previously provided your consent to us, you have the right to withdraw your consent to the processing of your information at any time. For example, you can withdraw your consent to our use of your Marketing Data by using the unsubscribe link in our email marketing  communications. You can also revoke any consent you have provided to us for our collection of your Location Data  by changing the setting on your mobile device and emailing us at admin@atthelivingroom.uk If you withdraw your consent to the use of your information for purposes set out in this Policy, you may not have access to all (or any) of our services and we might not be able to provide you all (or any) of our services. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities

We reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive, and we may ask for identification from you before we can fully respond to your request.

 

Complaints

If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have) please tell us. We shall review and investigate your complaint and try to get back to you within a reasonable time.  You do also have the right to contact the Information Commissioner’s Office (or ICO) at www.ico.org.uk.

Marketing and spam

We know that you do not want spam or marketing calls from third parties, so we will never sell or rent your contact information to third parties, and we won’t share it with a third party except as set out in this Policy.

You may consent to receive marketing email messages from us about our website and our services, or we may send you marketing email messages for our legitimate interests as set out in our Terms of Service.  You can choose to no longer receive marketing emails from us as set out above, by contacting us or clicking unsubscribe from a marketing email.  Please note that it may take us a few days to update our records to reflect your request. If you ask us to remove you from our marketing list, we shall keep a record of your name and email address to ensure that we do not send to you marketing information.  If you still have an account with us, we shall continue to email you in relation to your account only.

Securing your data

The Living Room will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. However, you acknowledge that the internet is inherently insecure, and we cannot guarantee security of data sent over the internet. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

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Data Retention 

The Living Room commits to retain personal data only for as long as is necessary, which is a requirement of law. Where we have no legal basis for continuing to process your personal data, we shall either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

For the avoidance of doubt, we may use anonymous data, such as usage data for research or statistical purposes indefinitely without further notice to you.

 

Updating this Policy

The Living Room may update this Policy from time to time at our discretion and in particular to reflect any changes in applicable laws. If we do so, and the changes substantially affect your rights or obligations, we shall notify you if we have your email address. Otherwise, we shall  post a new version of this Policy on this website. You should check this page occasionally to ensure you are familiar with any changes.

 

Contact The Living Room

If you have any questions about this Policy or The Living Room’s treatment of your personal information, please write to: admin@atthelivingroom.uk 
Living Communities CIC trading as The Living Room, 81 London Road, Bexhill-on-Sea TN39 3BL

Privacy Policy last updated: 13/02/2026